Abandoned carts

Win back lost sales. When a shopper adds items in your app but leaves before checking out, that cart appears here, ready to recover with a push reminder or a one-time coupon.

1
Understand how recovery works
Open Abandoned Carts from the channel. The explainer at the top shows how recovery works: these are mobile-app carts abandoned for at least an hour with no order.
2
Review an abandoned cart
Each row shows who the shopper is, what they left behind, the cart value, and how long ago it was abandoned.
3
Check who is reachable
A green Reachable badge means the shopper has your app installed and can be reached directly with a push notification. Only reachable shoppers can be messaged.
4
Send a reminder
Send reminder delivers a friendly push straight to the shopper phone, nudging them to come back and finish the purchase in one tap.
5
Or send a coupon
Send coupon creates a unique, single-use code, pushes it to that exact shopper, and auto-applies it at checkout to sweeten the deal.

Note: Recovery reminders also reach the free AppMyStore Demo beta app, so you can test the whole recovery flow on your own phone.

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Abandoned carts

Understand how recovery works

Review an abandoned cart

Check who is reachable

Send a reminder

Or send a coupon

Want to hear more details?